This week, ChurnZero introduced the winners of its first CSM Appreciation Week awards, recognizing seven distinctive Buyer Success managers from throughout the SaaS trade and all over the world. The winners have been determined by almost 10,000 public votes from a subject of 18 finalists, picked from 400 candidates nominated by their colleagues for his or her dedication, expertise, and income-driving accomplishments within the subject of CS.
“We’re awed by the worldwide response to CSM Appreciation Week,” says You Mon Tsang, CEO and co-founder, ChurnZero. “We’ve seen award nominations from CS groups in every single place from the to Ukraine; from the Netherlands to New Zealand. We’ve additionally seen an upswell in appreciation of the worth that CSMs ship. CSMs aren’t simply coaches, advocates, problem-solvers; they’re engines of progress and income for his or her firms. We congratulate and admire each winner, finalist, and nominee.”
ChurnZero’s Buyer Success staff introduced the winners at a reside watch get together. Have a look.
Let’s meet the winners.
1: Development Driver
Alejo San Segundo of Cutover wins the Development Driver award, sponsored by ESG. This award acknowledges a CSM who delivers long-term progress and internet income retention (NRR) by way of enlargement and cross-selling. Runners-up: Nick Schaefer, Middle, Adhiti Narayan, CoStar.
2: Tech Trailblazer
Molly Sitzer of Ellevation Schooling wins the Tech Trailblazer award, sponsored by Skilljar. This award acknowledges a CSM with a masterful, forward-thinking strategy to know-how, knowledge, and course of. Runners-up: Angus Lindsay, LightSpeedHQ, Ann Mansour, RouteThis.
3: Churn Warrior
Connor Ronan of ClearGov wins the Churn Warrior award, sponsored by Blind Zebra. This award acknowledges a CSM who helps develop NRR utilizing a proactive strategy to fixing issues and preventing churn. Runners-up: Lisa Autry, NAVEX, Finalist: Sahil Sharma, Dynamic Yield.
4: CS Advocate
Anna Kainova of Shelf and Martin Malone of Work together each win the CS Advocate award, sponsored by SuccessCOACHING. This award acknowledges CSMs who champion the Buyer Success staff’s function in a method that different groups can’t ignore. Runners-up: Nathan Guastella-Byren, Chili Piper, Ben Nicastri, HiBob, Sara Newman, Cision, Marcello Rosales, 6sense.
5: Engagement Knowledgeable
Matt Michalak of CoreView wins the Engagement Knowledgeable award, sponsored by Increased Logic Vanilla. This award acknowledges a CSM who goes above and past to create wonderful buyer experiences. Runners-up: Christina Meguerian, Opterus, Emily Salzer, Tripleseat.
6: Future CS Chief
Reza Slivka of Realync wins the Future CS Chief award, sponsored by The Success League. This award acknowledges a future CSM chief who’s new to Buyer Success, however already making a significant affect. Runners-up: Nick Barraclough, Nylas, Evan Saltzberg, Logiwa.
Congratulations to each winner, finalist and nominee!
Did you miss CSM Appreciation Week?
Whereas it’s too late to affix this 12 months’s awards, you’ll be able to nonetheless profit from ChurnZero’s career-focused webinar for CSMs. When you’re questioning what’s subsequent now that you just’ve landed your first CSM function, you’ll love Peter Armaly’s recommendation on discovering your profession path in CS.
