Did you hear that ChurnZero’s Buyer Success group are finalists for a 2022 CODiE Award, the software program business’s solely peer-recognized awards program?
We’re within the working for Consumer Success Crew of the Yr. As a Buyer Success firm, this award couldn’t be nearer to our hearts. CS is every part we do, and it’s what we’re right here that will help you do.
That implies that our CS group takes a distinct method—and it’s one which ChurnZero’s prospects love. Right here’s the way it works.
1: We’re greater than a vendor. We’re a associate and a coach.
It takes greater than an award-winning platform to run an excellent CS operation. It takes a group. It takes expertise, know-how, and trusted recommendation from specialists who dwell and breathe Buyer Success. As a ChurnZero buyer, you get all of this and extra.
While you grow to be a ChurnZero buyer, you’ll have a group of advocates with you from the beginning, together with a devoted implementation specialist for onboarding and a devoted Buyer Success supervisor that will help you win. We purpose to create a relationship that promotes deep adoption and most worth.
We all know that each buyer is completely different, so we tailor our communications to satisfy you the place you might be, with the data you want. While you communicate, we pay attention. Our CS group collects, opinions and follows up on every bit of buyer suggestions, whether or not optimistic or damaging. We wish you to know that you simply’re heard, and that your suggestions counts.
2: We assist prospects develop professionally.
The extra we can assist and develop, the extra worth you’ll ship with ChurnZero. So, we allow you to with each facet of being a CS skilled, from utilizing our platform to growing your affect and influence inside your organization.
There’s the ChurnZero Academy—free to all prospects—with its programs for customers, builders and admins, bite-sized ideas and techniques, guides and finest practices. And the ChurnZero Neighborhood: a collaborative, member-led house for passionate CS professionals to be taught from one another.
Clients love our weekly Preventing Churn e-newsletter and month-to-month business webinar program, to not point out the RYG Buyer Success occasions that embody our must-attend annual convention in Washington, D.C. this October. From protecting you forward of the newest CS developments to serving to you construct advocacy for CS inside your group, we’re dedicated to your individual progress in addition to that of your small business.
3: We champion ChurnZero’s prospects. In any case, we’re certainly one of them.
When ChurnZero’s product group develops new options, our CS group is true there on the desk to make sure that every part we construct is effective to you. We personal the method of delivering buyer suggestions to our product group, and be part of them as soon as 1 / 4 to revisit the product roadmap and suggest acceptable modifications primarily based on our prospects’ suggestions and shifting wants.
We’re not simply there as a result of it’s the best strategy to innovate. We’re there as a result of we’re a ChurnZero buyer, too. In any case, each CS group wants a best-in-class platform to work effectively and ship a wonderful buyer expertise at scale. In utilizing our personal product, we’re privileged with a deeper understanding of your perspective, challenges and desires as a buyer—which helps us allow you to higher.
Till June… keep tuned.
The 2022 CODiE Award winners will likely be introduced in a digital occasion on June 8, 2022. We’ll share the outcomes on our LinkedIn channel. Have you ever adopted us but?
Within the meantime, why not see what ChurnZero prospects say about us?
