Meet Ryan Yoong, a Senior Buyer Help Specialist at HubSpot. Becoming a member of HubSpot again in June 2020, Ryan was HubSpot Singapore’s first distant worker. Throughout his four-plus years at HubSpot, Ryan has flourished within the assist perform and attended President’s Membership in 2023 because of his efforts. Learn on to be taught extra about Ryan and a typical day on the frontline, fixing for HubSpot’s prospects.
Inform us about your position. What do you do for HubSpot?
Basically, I assist to reply any questions concerning the HubSpot platform! From points about one thing not working as anticipated to questions on find out how to use a selected function higher, the Help Specialists are right here that can assist you get probably the most out of the HubSpot platform—when unsure, we are the first crew that prospects flip to.
How do you clear up for the client?
Going above and past is one thing we hear loads in Help and I really feel this comes all the way down to placing myself in my prospects’ sneakers and ensuring I do the whole lot that I can to get them what they want. Which means I will be there to assist however maybe not all the time within the actual methods my prospects suppose—if there’s a greater approach of going about one thing, you’ll be able to wager I will be sharing that to ensure we’re exploring all of the choices!
What does collaboration appear to be in your crew?
The obvious one is with Product as a result of our crew is actually on the entrance traces of what prospects are experiencing. Past that although, our crew works with Success, Gross sales, Contracts, and Companions (simply to call a number of!) to ensure we’re getting people the assistance they want no matter whether or not that is one thing we’ve got direct affect over or must loop in one other crew to resolve for the client.
What’s your favourite a part of your job?
I like the novelty this position offers! With my core work largely involving tickets, I get to expertise a complete slate of recent ones day by day and that retains issues recent however along with that, I am additionally concerned in a few initiatives on the facet. Together, this actually helps to make it a well-rounded position the place there’s the familiarity of tickets but in addition the chance to discover different areas of curiosity.
What do you discover probably the most difficult a part of your job?
Maintaining with the tempo of change. The HubSpot platform is all the time evolving and in Help, it is particularly vital to remain on prime of those modifications. Coming from a non-technical background, maintaining with the modifications/additions can typically be difficult (albeit a welcomed one!).
What’s a false impression folks have about your position?
That we’re only a “name middle”. Honestly, I had as soon as thought one thing comparable earlier than I really stepped into this position however now that I am within the thick of issues, I can say that we’re technical specialists, consultants, emotional assist, skilled networkers, and typically, program managers all combined into one.
What are a number of methods you stability work and life? How does HubSpot’s flexibility/hybrid work fashion assist with this?
Enjoyable truth: I used to be SingSpot’s first fully-remote rent! Top-of-the-line issues about HubSpot is the understanding it has about how completely different folks have completely different attitudes towards work. For somebody who values time exterior of labor, HubSpot’s choice-based tradition actually helps to place time again into residing. No matter whether or not you are a working guardian, a caretaker, or simply somebody who desires to prioritize different points of life along with your work, I really feel like the corporate has the area for these discussions—an vital begin for guaranteeing this work-life stability.
What are the highest 3 stuff you love about your position and crew?
Getting to assist folks day by day. Working with some actually good people. The novelty of all of it.
How can you convey your complete self to work day by day?
I’ve seen firsthand how HubSpot’s Variety, Inclusion and Belonging (DI&B) program is given the eye and care that it deserves and it has been a vital a part of my time right here as I am a frontrunner on this area for the crew. From studying about new identities to with the ability to create a psychologically secure area for sharing private experiences, this is not a nice-to-have however slightly a non-negotiable that I am grateful we have put entrance and middle.
What retains you at HubSpot?
The folks! It is a numerous mixture of actually good and caring people so it is created an atmosphere the place progress and collaboration occur organically—I recognize this loads as I proceed to lean on people for all types of issues.
What shocked you most about working at HubSpot?
How true to life the tradition is! Once I first learn the Tradition Code, I had thought it was undoubtedly one thing to aspire to however I used to be shocked at simply how shut the precise tradition was at HubSpot to what was espoused. We take nice care to construct and evolve our tradition so I am excited to see the methods issues will pan out going ahead.
What’s one piece of recommendation you’d give to somebody desirous to turn into a HubSpotter?
Give your self that likelihood! Once I first noticed the group/position, I had main imposter syndrome of whether or not a tech agency would desire a recent grad with none technical expertise. I noticed after giving it some thought that I might be depriving myself of this chance if that worry held me again. Secure to say, I believe I made the correct determination then.
Select 3-4 phrases that describe your position at HubSpot.
I believe it is summed up with: Quick-paced, expansive and rewarding
Be taught extra a few profession in Buyer Help or our Singapore crew on our careers web site.
