The important convention for buyer success leaders, ChurnZero’s BIG RYG is returning to Washington, D.C. this October. We’ve designed this occasion to ship the largest ROI doable for a two-day convention—and whereas our agenda remains to be evolving, we will reveal some thrilling highlights already.
Your BIG RYG agenda is customizable; in addition to listening to from our keynote audio system, you’ll get to select from an array of breakout periods and hands-on hyper-workshops, every one designed to handle a selected want, problem or alternative confronted by buyer success groups this yr.
There’s no promoting and no fluff—simply actionable concepts, sensible insights, and hands-on studying so that you can take again to your workforce and apply.
New for 2023: ChurnZero Buyer Day!
This one’s for ChurnZero clients solely: be a part of us at BIG RYG a day early on October 3 for 3 precious coaching periods with ChurnZero’s platform consultants. We’ll assist you to stage up in three high-impact areas—well being scoring, onboarding, and ChurnZero use circumstances—to drive higher outcomes in your clients, your workforce, and your group. With two distinct studying tracks to select from, that is the hands-on coaching alternative of the yr.
What’s on the agenda for BIG RYG 2023?
We all know that you simply’re searching for further ROI from each funding you make this yr. That’s why we’ve constructed your BIG RYG 23 convention agenda with a laser give attention to the largest challenges and alternatives that CS groups are going through.
1. Discover new methods for scaling
Uncover how the highest CS groups at main B2B firms are streamlining their operations, with out eroding their buyer expertise, with Emily Ryan (Valuize). You’ll study what they’re doing, why it really works, and how one can maximize your individual income retention via operational effectivity, agile strategies, and connecting the dots between technique and scale.
Take a deep dive into the core parts of constructing and scaling a digital buyer success technique for income era with Dan Ennis (Monday.com) and Angeline Gavino (Katalon). You’ll begin with an exploration of the framework for individuals, course of, and expertise, then dig into easy methods to construct your technique, design buyer journeys and segmentation, use AI for good, and measure your impression with the correct KPIs.
2. Drive higher outcomes with AI
Uncover the AI techniques that provide the most leverage in assembly your organization’s targets with Kristen Hayer and Mike Su (The Success League). You’ll acquire a greater understanding of the present AI panorama and its most promising instruments, whereas designing your individual AI-based buyer journey in a team-based, interactive workshop.
Take a deep dive into the capabilities of ChatGPT, and what they imply in your buyer success workforce’s processes and productiveness, with Angelika O’Reilly (SuccessCOACHING) and Mickey Powell (UpdateAI). You’ll get to know the basic ideas of ChatGPT and its potential to assist your CS workforce, with real-world immediate examples that you may adapt in your personal group.
3. Struggle churn and defend income
Discover ways to enhance retention from the beginning of implementation onwards with Jeff Kushmerek (Infinite Renewals). You’ll study the important steps of a profitable implementation, greatest practices for operating an implementation workforce, and the correct metrics to measure and improve your success as you flip new clients into repeat consumers.
Construct a framework for mitigating the dangers of buyer champion change with Ali Cudby (Alignmint Progress Methods). In an economic system the place you’re extra possible than ever to lose buyer champions to layoffs or job shifts, you’ll be higher ready for champion change with a playbook for turning the dangers round and the know-how to handle each complexity.
4. Degree up your management expertise
Financial downturns require a shift in administration, says Austin Kwon (LinkedIn). Study to be a simpler chief in robust instances with confirmed methods for managing high-performing CS groups throughout financial uncertainty. You’ll acquire a brand new understanding of the perfect metrics to measure efficiency, easy methods to observe progress with scorecards, and easy methods to construct your workforce’s skillsets to stage up their impression.
Earn your seat on the income desk with the correct metrics and a CRO’s perspective from Aaron Thompson (SuccessCOACHING). You’ll get to know the connection of buyer acquisition value (CAC) and income acquisition value (RAC), which might present in minute element how buyer success drives extra income cost-effectively—and provides you a greater approach to paint the image of your workforce’s worth.
5. Evolve your buyer expertise
Inside your buyer knowledge are insights that may facilitate superb value-add interactions and outcomes in your clients, say Mary Poppen (CS Angel), Peter Armaly (ESG), and Jay Nathan (Larger Logic Vanilla). Uncover the know-how it’s worthwhile to unlock them and apply them to create unimaginable experiences via personalization and group engagement.
Study to make use of knowledge storytelling to drive clients’ success with Keishla Ceaser-Jones (EAB) and Stephanie Workman-Bolden (Discovery Training). You’ll uncover the weather and methods of making partaking, persuasive data-driven narratives, and easy methods to construct a sturdy framework that communicates insights, builds connection, and drives actionable outcomes.
The BIG RYG 2023 agenda remains to be evolving—and you may anticipate an thrilling announcement quickly.
Till then, discover our full lineup (and seize your early chicken low cost earlier than it ends) at BIG RYG 2023.
