That is it. The second you’ve been ready for. Can we get a drumroll, please?
We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Buyer Success management summit in Washington, D.C. on October 12-13, 2022. This two-day occasion includes a distinctive program of hands-on 90-minute workshops, panel discussions, keynote addresses, and breakout periods led by an unimaginable lineup of trade veterans and trailblazers.
Don’t sleep on these financial savings: Early chook registration is obtainable by way of August 19.
We selected our audio system for his or her Buyer Success chops (that’s a given), but additionally for his or her large coronary heart. Distinctive management takes each, and these folks have it in spades. It’s their experiential strategy that we admire most and that bought them to the place they’re right now.
In step with this outlook, we designed our convention program with the intention of pushing all of us from planning to doing. As a result of we consider that’s the one method we develop.
See the complete agenda and safe your seat at BIG RYG 2022.
Listed below are a number of keynotes and periods you don’t need to miss:
- The Brilliance of Brevity: Jim VandeHei, co-founder and CEO, Axios. The sudden key to incomes belief and constructing repeat enterprise: brevity. Axios has earned hundreds of thousands of subscribers and tons of of hundreds of thousands in income by conserving issues quick and easy—and also you don’t should be in journalism to profit from the identical strategy.
- The New ‘C’ in CEO: Gabby Wong, CEO, FranConnect. Uncover the way to blaze your path from Buyer Success to CEO. Find out how Gabby constructed alternatives, overcame obstacles, and introduced the voice of the shopper to her position as CEO—and the way you are able to do it too.
- The Way forward for Buyer Success: Main Buyer Success podcasters Adrian Brady-Cesana (CXChronicles), Yanique Grant (Navigating the Buyer Expertise), and Kenneth Groom (Past Regular) talk about essentially the most urgent questions dealing with the Buyer Success trade.
- Are you recession prepared? Bryan Neale, founder, Blind Zebra. Is your Buyer Success group ready to navigate worth stress throughout renewals or mass cancellations? Take an evaluation to uncover your group’s degree of Buyer Success readiness and be taught ways to remain robust in any financial atmosphere.
- Driving efficiency with a distant group: Kristen Hayer, CEO, The Success League. Over the previous two years, managers who relied on “strolling round” started shedding contact with their distant group members. Be taught the foundations of efficient folks administration and the way to construct a path towards stronger efficiency and happier groups.
Further periods and workshops cowl revenue-driving ways, like surfacing account growth alternatives and performing outcome-based promoting in addition to measurement methods, equivalent to assessing cross-functional well being and constructing an actionable buyer well being scorecard.
In the event you battle with certainly one of these features of Buyer Success, know that you’re not alone. It’s simple to consider the fallacy that the obstacles you face in your job are distinctive to you and subsequently mirror your competence as a Buyer Success chief. But when there’s one factor we’ve realized from internet hosting and attending tons of of trade occasions, it’s this: in case you have an issue, another person has it too.
Assembly your friends, voicing your challenges, and realizing that others share the identical struggles as you is nothing wanting transformative. The 100-pound weight that lifts off your shoulders whenever you hear a fellow chief reveal they too know what it’s wish to take care of [insert pain point] is palpable and a reminder that all of us want help.
We’re buzzing with anticipation of bringing our neighborhood collectively in individual this fall. We hope you’ll be a part of us for what’s certain to be a day of nice insights and even higher firm.
