Meet Skye Baxter (she/her), a Senior Buyer Assist Specialist, primarily based in Kansas. Along with her function supporting HubSpot prospects, Skye is a Management Council member for HubSpot’s LGBTQ+ Alliance. Learn on to study extra about Skye, a typical day in her function, and the communities she’s part of at HubSpot.
Inform us about your function as a Senior Buyer Assist Specialist. What do you do for HubSpot?
I help our buyer base with fixing issues inside HubSpot. If part of HubSpot is not working accurately, or if they do not perceive how one can do one thing with their instruments, I work with them to find the reason for the difficulty and present them how one can resolve it. This might contain serving to construct new stories, creating and troubleshooting workflows or sequences, or discovering out why they can not correctly use one among their current instruments. We frequently discover that there are instruments not accessible at their present subscription stage that may make their job a complete lot simpler, and I recommend that they take into account an improve, after which work with the Progress staff to provide them a path to doing so.
What does collaboration appear to be in your staff?
Assist has plenty of staff channels. If we run into a difficulty we won’t remedy ourselves, we frequently search concepts in these staff channels and work with teammates to resolve these points. If we do not discover a solution in that means, we collaborate with the Product Skilled staff to trace down an answer. Lastly, all of us usually have particular person staff members that we all know excel in a specific space inside HubSpot and ask one another to have a look.
What’s your favourite a part of your job?
I really like serving to folks remedy issues. Realizing that I used to be capable of finding an answer for any individual and make their day just a bit bit higher makes me completely satisfied.
What do you discover essentially the most difficult a part of your job?
I usually see folks at their most annoyed, and whereas most of our prospects are pleasant folks, generally frustration comes by means of and it may be a problem to redirect that frustration. However, after I do remedy an issue that annoyed that buyer, they’re usually the happiest when our chat ends.
What are just a few methods you steadiness work and life? How does HubSpot’s flexibility/hybrid work fashion assist with this?
Being a totally distant worker, I’ve the pliability to take time if I want it. I’ve particular metrics that I’ve to satisfy in my function every day and all through the month, however I be sure that I take the times I must deal with any private days I want, look after my psychological well being, or spend time working my volunteer positions.
How can you convey your complete self to work daily?
I’m overtly and visibly transgender. I communicate in regards to the points that we within the trans group face daily and educate my staff when one thing significantly troublesome is occurring. However as I’m not solely transgender, I share with my staff a number of the opposite elements of myself. I share my love of music and of flicks, take part in numerous Worker Useful resource Teams and enjoyable Slack channels, the place I be sure all people is aware of about my kitties (Yay for #catspotting), and I get pleasure from my work.
Inform us about any communities at HubSpot you’re part of.
I am a member of a number of communities. I will begin with the #lgbtqalliance Slack, and the #trans-spectrum-support-group and #neurodiversity-at-hubspot. Realizing that there are others like me at HubSpot, that we are able to assist one another with challenges we would face, eases my thoughts quite a bit. For extra enjoyable issues, there’s #dad-jokes, #gardenspot, #musicspot, and #dnd.
What stunned you most about working at HubSpot?
How collaborative HubSpot is. Our groups do not wish to compete with one another, and in contrast to the environment in lots of different workplaces, we aren’t making an attempt to be higher than all people else. As an alternative, we collaborate, discover out the weak areas of our teammates and assist them higher perceive these areas in order that all of us excel. I’ve by no means skilled a piece surroundings that’s so supportive of one another till I began working at HubSpot.
Select 3-4 phrases that describe your function at HubSpot.
assist, troubleshooting, SFTC
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