.png)
What drives somebody to depart their consolation zone and be part of a brand new firm? For Cameron Tait, Supervisor of Buyer Success for Australia and New Zealand (ANZ) SMB, it was the imaginative and prescient for a greater product and a greater expertise for patrons. After experiencing firsthand how tough and disconnected CRM methods could possibly be, Cam discovered his future at HubSpot. Lower than two years later, he is made President’s Membership and was promoted to administration.
Discovering His Orange Future
Based mostly in Australia and dealing remotely, Cam introduced expertise in advertising and CRM—each as a buyer and associate advisor. He knew the ache factors intimately.
“I grew annoyed with how sluggish, exhausting and disconnected life was in one other CRM—significantly for the advertising persona—so when a recruiter reached out I knew my future was orange!”
After his first HubSpot utility wasn’t the fitting match, Cam endured and joined as a Senior Buyer Success Supervisor (CSM) within the ANZ Mid-Market staff. His trajectory: promoted to Workforce Lead, promoted to Principal CSM in 2024, earned President’s Membership, and most not too long ago, promoted to Supervisor of the the ANZ SMB staff.
The President’s Membership Push
Cam was on go away when a colleague messaged: “CAM! You are going to P-Membership!”
“I might seen the leaderboard in the direction of the tip of the yr and knew I had a shot—albeit a protracted one,” Cam shares. After setting a stretch purpose along with his supervisor, he grew to become laser-focused on turning round clients and firming up renewals. “That north star undoubtedly drove the ‘last-mile’ effort in me.”
With tons of of gifted people in Buyer Success, however restricted President’s Membership spots, Cam’s dedication paid off—he completed 2024 as quantity three CSM Globally.
[Pictured Right: Cam with previous manager Hayley Chilver who also earned a place at President’s Club)
What Fuels His Passion
Having lived through systems that were “hard, slow and disconnected,” HubSpot’s commitment to being “easy, fast and unified” resonates deeply with Cam.
“HubSpot’s dedication to a single code base, the fast pace of development, and a commitment to AI are what keep me turning up every day with passion and drive.”
This product belief translates directly into his work, helping customers solve the very problems he once faced.
The Secret Ingredient: Curiosity
When CEO Yamini Rangan asked top performers at a roundtable, “What qualities are behind your success?” Cam’s answer was immediate: curiosity.
“Curiosity is my number one habit—for both people and product. As a CSM, you’re served extremely well by being curious about the customer, becoming technically adept and a subject matter expert with our tools and technology.”
But curiosity extends beyond customers. “From a professional growth perspective, curiosity for your colleagues will open your eyes to new skills and open your ears for valuable feedback.”
From this foundation, the mechanical qualities of success naturally follow: consistency, reliability, quality consulting, and knowing your numbers.
Celebrating Success in Budapest
President’s Club 2024 took Cam and his partner Dean to Budapest, where they explored the famous baths, Buda Castle, and local cuisine—logging over 25,000 steps per day.
“Budapest is an incredible and picturesque city! But equally memorable was taking a moment to unwind and celebrate with some of my favourite colleagues at the official events.”
Advice for Future President’s Club Winners
Cam’s guidance for aspiring President’s Club members is clear:
- Understand the product deeply. Know HubSpot’s capabilities inside and out.
- Visualize how each customer can win with HubSpot’s solutions, not just how to hit your numbers.
- Keep customer goals top of mind over personal metrics. The best performers put customer success first, knowing their numbers will follow.
- Collaborate across teams. Working with CSMs who carry the voice of the customer and valuable insights makes all the difference.
“No matter which team you are on, the difference between ‘good’ and ‘great’ is going to come down to curiosity and consistency.”
The Bottom Line
Cam’s journey from frustrated CRM user to President’s Club winner and SMB CS Manager shows what’s possible when passion meets product belief. His story reminds us that success isn’t just about hitting numbers—it’s about genuine curiosity, consistent effort, and unwavering commitment to Customer Success.
Interested in exploring Customer Success, Sales or other opportunities at HubSpot? Check out our open roles and find more information on at HubSpot Careers.
