Fast Abstract: Buyer success occasions in 2025 are again in full pressure, with prime picks masking AI innovation, GTM technique, and post-sale development. This information breaks down essentially the most impactful conferences for CS leaders to prioritize based mostly on targets, budgets, and cross-functional alignment.
In-person occasions are formally again, and never surprisingly, CS is main the cost. If there’s one crew that’s all the time the primary to lift their hand for stay occasions or actually any sort of collaboration, it’s buyer success.
Buyer development professionals don’t simply attend conferences, they energize them. And after the final 5(?!) years of digital the whole lot, it’s time to get again to connecting like people.
This yr’s fall calendar is filled with occasions masking the whole lot from post-sale development and lifecycle alignment to AI innovation and strategic networking.
We’ve pulled collectively what we predict are the most effective 2025 buyer income conferences so you may prioritize your time, price range, and air miles. Whether or not you’re a CSM searching for tactical playbooks or a CS chief shaping subsequent yr’s technique, these occasions are price your consideration.
September
INBOUND 2025 — San Francisco | Sept 3–5
For aligning lifecycle development with top-of-funnel technique
HubSpot’s flagship occasion attracts 15K+ advertising and marketing, buyer success, and gross sales professionals for deep-dive periods on demand gen, AI-driven lifecycle automation, and product-led development. For CS groups seeking to achieve new views on AI, enhance the shopper expertise, and drive sustainable income, INBOUND delivers huge on cross-functional technique.
CS100 Summit — Sundance, Utah | Sept 22–24
For networking with longtime CS leaders
Half retreat, half reunion, CS100 is ideal for seasoned CS professionals. Whereas the format is informal, the conversations are deep, with matters like profession longevity, product adoption frameworks, and the state of post-sales management.
Pavilion GTM 2025 — Washington, D.C. | Sept 23–25
For top-signal, high-caliber go-to-market technique
Pavilion’s executive-only retreat (CMO/CRO/VP) gives insights into pricing/packaging experiments, ARR acceleration, and board-level metrics. With peer-led discussions and 0 fluff, it’s a uncommon alternative to stress-test your GTM technique with different high-growth leaders.
NYC Buyer Success Week — New York Metropolis | Sept 29 – Oct 2
For a full week of CS-focused networking and training
A good portion of the CS group converges in NYC for a multi-day immersion in traits, techniques, and transformation. It’s the place to attach with friends, meet distributors, and at last meet the individuals you’ve been interacting with on LinkedIn.
Bonus: ChurnZero CEO You Mon Tsang shall be delivering the outcomes of the 6th Annual Buyer Income Management Research on the principle stage the primary day, which gives perception into the targets, techniques, measurements and make up of buyer income groups.
October
Forrester B2B Summit EMEA — London & Digital | Oct 6–8
For understanding generational shifts and AI-influenced shopping for
Purchaser habits is altering sooner than ever. Forrester’s summit provides research-backed frameworks for a way AI, self-service expectations, and sophisticated shopping for teams are reshaping the B2B panorama. Attendees embody advertising and marketing, demand gen, gross sales, and product leaders.
ZERO-IN 2025 — Chicago | Oct 8–9 (Buyer Coaching Oct 7)
For buyer development leaders prepared to show technique into motion with AI, analytics, and automation
ZERO-IN is the go-to occasion for buyer income leaders who need extra than simply big-picture concepts. Designed for CS leaders, CROs, and post-sale operators, it blends technique with tactical execution. This yr’s focus? Utilizing AI brokers, analytics, and workflow automation to drive income and personalization that enhances the shopper expertise.
Editor’s observe: Sure, we’re biased. However ZERO-IN is arms down the most effective occasion within the house for buyer success and post-sale income leaders.
Dreamforce 2025 — San Francisco | Oct 14–16
For greatest practices on gross sales and CRM-powered AI
There’s no enterprise occasion fairly like Dreamforce. It’s huge, but it surely’s additionally one of many few locations the place you may dive into CRM innovation and AI-powered gross sales and advertising and marketing methods. With 1,500+ periods, it’s a choose-your-own-adventure for RevOps maturity and sales-CS alignment.
SaaStock Dublin — Dublin | Oct 14–15
For startup-to-scale SaaS methods
SaaStock gathers founders, traders, and operators to dig into go-to-market and retention methods, and what it actually takes to develop a SaaS enterprise. Anticipate a vigorous crowd and actual speak on runway, product growth, and what retains traders previous Collection B.
Gong Rejoice — Austin | Oct 20–22
For income groups, AI technique, and sales-CS alignment
Rejoice focuses on how income groups are utilizing AI and gross sales information to retain and develop buyer relationships. In case your CS org is more and more embedded in income movement, Gong’s occasion might be a goldmine of concepts for enabling environment friendly, strategic development.
November
Gainsight Pulse Europe — Dublin | Nov 12–13
For strengthening buyer methods and rising your community
From benchmarking retention techniques to exploring community-led development fashions and AI impression, Pulse Europe provides each strategic and tactical lenses on trendy buyer success.
Editor’s observe: ChurnZero is not going to be attending resulting from aggressive positioning 🙂 however we’ll make amends for the takeaways.
CustomerXCon 2025 — Boston | Nov 17–19
For the customer-led development crowd
Designed by buyer professionals for advocacy, expertise, and group professionals, CustomerXCon options govt keynotes, small-group workshops, and periods targeted on customer-led development throughout the complete lifecycle.
How you can prioritize
You may’t attend the whole lot—and that’s okay. Consider your occasion plan like your CS tech stack: strategic, modular, and budget-aware. Right here’s a fast information:
- Have to align CS with advertising and marketing and gross sales? INBOUND, Pavilion GTM, or Dreamforce.
- Targeted on AI in CS? ZERO-IN, Rejoice, Pulse Europe, or Forrester.
- Need pure CS group and benchmarking? NYC CS Week, CS100, and CustomerXCon.
- Searching for GTM technique? Pavilion GTM, ZERO-IN, or SaaStock.
The put up The place to be: The must-attend occasions for buyer income leaders within the second half of 2025 appeared first on ChurnZero.
